FAQ

Orders will be shipped within 3 working day of purchase

You will receive a tracking number via email once your order has been fulfilled. Please allow up to 24 hours for the tracking to begin. 

Email us. We are more than happy to answer any question you have whether it be about sizing to order tracking. 

 

Please contact us as soon as possible. Our warehouse is super speedy and tries to fulfil all orders within 24 hours.  We’ll do our best to help you with any changes or cancellations before your order is shipped out. If we are unable to cancel your order or make the adjustment, your order will be shipped, and you will be responsible for the return of the items upon receipt.

Unfortunately, our system will only allow customers to use one promo code per transaction. Please email us if you have any questions.

Once your order is fulfilled, you will receive an email with tracking information. You will be able to click on this tracking number to see the status of your order.

We are so sorry about that! Please contact us right away so we can replace the item at no cost and resolve the issue.

In order to avoid this issue, we recommend you send packages to a safe and secure address. If the tracking number of your package indicates that it was delivered to the proper address, there is not much we can do. We are not responsible for lost or stolen packages, but you can place a claim with the shipping service. You can always email us and we will do our best to help you out.

 

If you are not delighted with your purchase, you may return/exchange unused items in their original condition with all tags and packaging within 14 days of receiving your order. Please e-mail us with the product name, your order number and reason for return/exchange. Once the returned item is received, we will arrange a refund to your account within 30 days. Original shipping costs are non–refundable. All sale items are non-refundable and non-exchangeable.

HOWL reserves the right to refuse any return/exchange on merchandise that does not meet the above requirements. If your return/exchange is not accepted, it will be sent back to you at your expense and a refund/exchange will not be issued. We appreciate your understanding.

All Sales items have been reduced in price and cannot be returned for a refund or credit. 

Please  email us for further details.

To add a discount code to your order, all you have to do is simply enter the code in the "Discount" box at check out. Once you enter your code your total will reflect your order’s new amount.

 

First, sign-up for our newsletter. You’ll get 10% off your first purchase and we only send out quality emails, no spam. Second, follow us on Instagram – it’s where we announce new product launches and in-person events.

The way we source our fabrics and produce our collections means that some of our items are only available in small quantities and may therefore be sold out. Please note that the majority of our pieces are limited edition and will not be returning in the future.