Return & Exchange

Return & Exchange

If you are not delighted with your purchase, you may exchange unused items in their original condition with all tags and packaging within 14 days of receiving your order. Please e-mail us with the product name, your order number and reason for exchange. Once the returned item is received, we will arrange a refund to your account within 30 days. Exchange policy only for Hong Kong. Original shipping costs are non–refundable. All sale items are non-refundable and non-exchangeable.

HOWL reserves the right to refuse any return/exchange on merchandise that does not meet the above requirements. If your return/exchange is not accepted, it will be sent back to you at your expense and a refund/exchange will not be issued. We appreciate your understanding.